I am a passionate believer in community agreements as a component of building trust within organizations. Trust is the mechanism to ensure that we become quick and nimble decision-makers which clearly drives the results of your business and also how you build scale within your business. Most importantly, this is the type of modeling you position within the accountability of your organization. You hire to this model as a component of talent selection and capabilities at all levels. In particular, your leadership team and narrative need to reflect this level of agreement to build internal rapport and influence. This is how you create the WOW client experience we all desire that shows up in your revenues. It begins with the agreements you make in-house.
Community agreements are guidelines that have been developed by you, your team, your program or with your leadership buy-in. They are intended to help build a safe and welcoming environment which encourages diversity of thought, creativity, and collaboration. This is how innovation, profitability, and results multiply. These principles should reflect your mission to build a community, and your vision of creating a society that embraces acceptance, safety, and equality for all irrespective of their country of origin, their political leanings or affiliations, their creed, or their orientation.
Ultimately, this is the power of your greatest asset, your people, and how they are able to connect and collaborate at the highest levels of performance. Community agreements support your ability to develop a natural flow within your culture, which is the organization’s collective personality, that is mirrored within the behaviors which are the values of the people who work in your organization.
1. Confidentiality: Respectful engagement as people share detail to protect the integrity of trust to be open communicators and to ensure content remains within the group or with the individual.
2. Care: To take the time and be aware of those in the group. To be mindful of who they are and the respect and care we all owe each other.
3. Consent: So important in any group setting, especially as leaders, to be open to asking for consent before you assume to share opinions or feedback both verbally as well as written communication.
4. Consciousness: Maintaining a commitment to staying connected and aware of the group, to the surroundings and being objective as we make the decisions for the best of the group versus just one individual. Consciousness is something we aspire to maintain.
5. Container: We create the group each time we meet. Each session may represent a different collection of us. We also are always growing and evolving, therefore, we respect how each of us shows up each time we meet.
6. Contribution: Critical to our growth is the openness to share but there is not a requirement to answer in group think nor are we asking for total agreement. Individual opinions matter and we dare to share our opinions without the need to replicate others nor being in fear that individual opinions should not exist. Daring to disagree is one of the greatest contributors to what becomes greatness.